Coronavirus Update

About Us

John Weygang Optometrists LLP is a company that has been established for over 40 years and during that time has come to develop a strong reputation within Gloucestershire for providing high-quality eyecare to its patients.

We are a group of five inter-connected, community-based practices located in and around the city of Gloucester and it is this accessibility along with our varied clinical expertise that we pride ourselves on.

Our practices can be found in Abbeymead, Churchdown, Clarence Street, Hucclecote and Quedgeley.

We look forward to seeing you.


COVID-19 CRISIS

From Wednesday 25th March 2020 (until further notice), as per the advice of various professional bodies, we will no longer be taking bookings for routine eye examinations (both private and NHS) or routine contact lens-related appointments. We will also not be undertaking any routine spectacle dispensing.

Moving forward from this point onwards (until further notice), we are going to be using our Hucclecote practice only as an emergency hub practice. However, this is solely for the purpose of dealing with anyone who:

  • has an eye emergency
  • needs to collect any spectacles
  • needs an urgent repair to any existing spectacles
  • needs to collect any contact lenses
  • has any other contact lens-related queries

 

If any of these apply, we encourage you to contact the hub practice directly on 01452 619100, leaving a message on the answer machine if there is no reply, or via email (office@weygang.co.uk). We will endeavour to reply as soon as possible to your query.

The hub practice will only be open to the general public by appointment between the hours of 10:00am and 12:00pm on Monday through to Friday inclusive.

Please note that, as per government and NHS guidelines, if you or someone you live with has a persistent cough and/or a high temperature then we cannot permit you to enter the hub practice. You should not go to your GP surgery, a pharmacy or the hospital but stay at home for 14 days. Please visit NHS 111 online for more information (www.111.nhs.uk).

Regarding contact lenses

Assuming that our contact lens suppliers are still operating, if you require replacement of your contact lenses (and solutions if applicable) but are also due a routine contact lens aftercare then you will have to have a telephone consultation with one of our optometrists. This needs to be done in order to establish whether it is suitable to release your contact lenses to the same specification. Once we are through all of this and resume normal activity, we would encourage everyone in this situation to book in for their routine contact lens aftercare as normal.

If your contact lenses are daily disposables or reusables that come with solutions as a package from the contact lens supplier then we will arrange for direct delivery of these from the contact lens supplier to your home address (if it is deemed suitable to supply them). If payment is required in this instance then we request that this is made by card over the phone after the telephone consultation. A pre-prepared receipt will be posted to your home address.

If you require in-practice solutions (i.e. for reusables) or if we cannot arrange for your contact lenses to be delivered to your home address then collection from the hub practice will be arranged by appointment (if it is deemed suitable to supply them). If payment is required in this instance then we request that this is made by card over the phone at the time of booking said appointment to collect them. Your contact lenses and/or solutions will be prepared in a bag near the hub practice’s door and handed to you (if you are COVID-19 symptom free) or a proxy collecting on your behalf (if you are not COVID-19 symptom free) without entry. A pre-prepared receipt will be put with the products in the bag.

Please know that we have implemented, and continue to uphold, the following extra measures in response to the COVID-19 crisis:

  • All people entering the facility (staff included) are immediately advised to use hand sanitizer located at the front desk
  • Increased cleaning and disinfecting of all surfaces and doors during business hours
  • Continued deep cleaning and sanitation of all surfaces and doors during non-business hours
  • Staff education on preventative measures including diligent implementation of
    our hand washing policy
  • Patients who schedule a visit, and patients who have already been scheduled for a visit, will be screened over the phone for:
    • Fever and/or symptoms such as cough, shortness of breath, sore throat, unusual fatigue or unusual myalgia (muscle pain)
    • Exposure to confirmed cases or travel to areas with sustained (ongoing) transmission
  • Staff who have exhibited any of the above symptoms, or who may have been exposed to the virus, will not be coming on to the premises

 

We appreciate your support and understanding during these unsettling and challenging times. We hope to resume normal activity as soon as possible. In the meantime, please check back here regularly to keep updated on the situation as we move forward in the coming weeks.

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